Policies

TERMS, CONDITIONS& POLICIES FOR CONTRACT: ON THE RESERVATION, CONTRACTED TIME OF RENTAL- PLEASE READ CONTRACT TERMS BEFORE YOU MAKE A RESERVATIONS.
We try to write it all down so, if you have any questions we want to be sure it is in writing for all.
~ By making a reservation online or by phone you have agreed to comply with these Contracted terms and conditions in place.
^Any phone reservation confirmation MUST email back they received the confirmation information and state that you agree to the terms. If not received, then you are subject to the rules of the contacted terms on the web page. Revised: 1-2017.
~PAYMENT TERMS:
Full Payment for the reservations is expected at check-in/ or before entry, if secured by credit card.
~MAX CAPACITY TERMS:
Each Cabin has its own Max capacity and we encourage you to not and exceed that max capacity. If there is a special circumstance that requires you to exceed the Max capacity, there is additional guest fee of $50.00 for each additional person/ (under age 2 is exempt), Above the max capacity for the cabin. This is enforced due to the capacity allowed. Please provide this information at booking or call to confirm additional information.
~FORMS OF PAYMENT:
Payment by any of the following methods:
Credit card: Visa, Master card, and Discover -Extra 1.5% processing fee will apply.
Cashier’s Checks & checks only allowed, if confirmed by owner.
Please let us know if it is international reservations.
Please stop by office and check in with a credit card, when you arrive or the next morning, for payment if late arrival occurs. Addition fee will apply if a manual entry of card must be done or decline of a credit card. We do get charged more if this is not done.
~DEPOSITS, CANCELLATIONS AND POLICY:
You will be charged FIRST night stay for the deposit on all regular time bookings on regular cabins. This excludes #18/pre-rally/holiday dates.
Pre-rally /Rally dates: 7/31/17-8/13/2017. Holidays and Silver Mountain Lodge #18 is half down deposit required when booking.
~ALL DEPOSITS are NON- REFUNDABLE and/or ALL payments made are FORFIETED, NO EXCEPTIONS TO THE POLICY IN PLACE.
FOR ALL LARGE GROUPS or Multiple cabins rental: Half down at making reservations.
All amount is due prior to stay and is Non- Refunded due to the large reservation placed. When confirming this states that you agree to a non-returnable contract. An e-mail will be sent to ensure you agree to the terms and conditions to the contracted times and cabins/homes.
The Silver Mountain Executive lodge has its own policy in place (See policy under that heading).
For Single Cabins reservations: If you do not cancel within “14” day (fourteen) period you will be liable for all nights’ book on cabins only #1-17. The cabin you rented that nights that are Not resold based on your original cabin reservation request.
We operate a cancellation policy and reserve the right to these charges given based that we rent cabin time. You have contracted these dates and liable for the policy in which you have agreed upon.
CANCELLATION NOTICES on regular cabin: Accommodation for any cancellations received less than “14 day” before arrival date by 4pm MST on any cabin in the event of a No show you will be charged. No exemptions.
~ ALL CANCELLATIONS/ changes must be in writing or e-mail (ONLY), No telephone cancellations taken to assure that all cancellation processes are done for both parties. You will receive a cancellation e-mail for all records.
~To avoid misunderstanding, please provide your Name and Cabin Number and Date of Check-In reservation. If renting the whole establishment there is a no-refund policy in place for any payment received.
~All reservation will be paid in full before entry with the card on file. Please notify us if paying with other payments, different card, cashier check or cash before entry.
There will be NO refunds for any early departures. No Exceptions.
Person who is renting the cabin is liable for any payments and damages.
~MINIMUM STAY: Some cabins have a minimum stay, please call or email for any questions or details.
2 night’s stay required in larger log homes/cabins: 7/8/9/10/11. Call if requesting one-night stay. Holiday stay requires 3 nights’ minimum stay.
We do have 1 night stays, for only certain cabins, please see web page or call if you have any questions.
HOLIDAY DATES: Memorial Day, 4th of July and Labor Day weekend(s). You must do 3-night minimum stay required; unless availability is open and authorized. You will be charged for 3 nights. Half down is required for deposit.
~Executive Silver Mountain Lodge #18: A 3 night’s stay required in the Silver Mountain Lodge
# 18. You will be charged for all nights, if less than 3-night stay. A Half down deposit/ NON- Refundable for this lodge is required due to the demand and size of property. #18 You will be charged the rest of the amount 30-day prior unless other arrangements are made and confirmed by owner.
#18 CANCELLATION NOTICE: *If not cancelled within 60 days of arrival you will be liable for the whole amount for the lodge. Walk through and Inspection will be done by person whom rented the lodge. At check in/check out by renter and owner/staff member before keys are given and leaving. Any damages or excessive mess you will be charged for it.
#18 For septic reasons, no more than 12 people in lodge at once. This is not a large gathering place and will be charged $450.00 and up for any one that has exceeded this on our Lodge. The pavilion is provided for Large gatherings.
RENTAL OF WHOLE ESTABLISHMENT OR MULTI UNIT RENTALS: *If the entire place is rented for a large event: all deposits and payments must be paid in full. Half due at the time of booked and agree upon date of other payment. This is a non- refundable booking. We do let large groups and family reunions rent with the stipulation that this is a great on taking for everyone and us. So, we want to be sure you know that it is a non- refundable contract for this situation. A written contract will be issued after half down is received and signed by the customer to ensure all is covered. An e-mail will be sent to ensure you agree to the terms and conditions to the contracted times and cabins/homes. We strive hard to make this the best stay.
Check in times:
~CHECK IN TIMES: is from 3:00 p.m. to 5:00 pm MST & CHECK OUT time is 10:00AM. MST.
Summer hours: 8-5 MST Office Hours: 9 AM-5PM MST. Winter hours please call ahead.
*EARLY OR LATE ARRIVALS: Call if you wish to get in early or late so, we can accommodate your request. Key will be inside on the hook by door area.
~STURGIS RALLY/ Pre Rally POLICY: DATES: 7/31/17-8/13/2017
~All Sturgis Rally and Pre- Sturgis rally reservations will require a Deposit of Fifty-percent (50%) paid of total stay from DATES: 7/31/17-8/13/2017 for this contracted time when making reservation. Full payment for the Rally will be due by April 15th- cutoff date or forfeit the deposit paid and lose your spot.
~All Sturgis Rally Cancellations result in forfeiture of all payments collected for Sturgis 2017.
~5 Night minimum stay for Sturgis Bike Week which is 8/7-8/13/17. ANY availability dates are open we will let booking of those days. Please do call if you have questions.
HOLIDAY RESERVATIONS: Require a deposit of Fifty-percent of total stay/non- refundable due to the demand for this time contracted.
Silver Mountain Lodge requires half down and other half due 30 days before arrival.
In certain cases, a legal contract may be issued if requesting the larger part of the facility time.
~PET POLICY: Each pet: $35.00 fees/ each animal. No dogs over 50 pounds., no exceptions. We have the right to refuse animals due to scheduling, allergies, damages and liability factors. You are responsible for your animal and Any damages. No animals on furniture of beds. Bring carrier if you plan on leaving animal for any time. Only certain cabins allow animals, not all cabins. Any service animals must show proper id before entry. Please help keep this a pet friendly place.
~Off season/ winter/early spring times: Need 1-2-day notice for reservations in the off season for the homes so the cabin can be ready/ hot water heater turned on. Some small cabins are Not open during winter, call if any questions before booking.
Cleaning Fee on cabin homes: #7/8/9/11 fee is $50.00, #10 is $75.00/#18 is $150.00 cleaning fee for the Executive Silver Mountain Lodge.
Any Chargeback will be charged an hourly rate and or legal fee for any charge back on credit cards.
~Minimum stay fees: An Extra fee $25.00 for small cabins plus, sales tax for contracted cleaning, if not a minimum stay, on cabins- the larger log/homes are standard cleaning fee stated under cleaning fee on cabin homes.
INTERNATIONAL CUSTOMERS: Bookings are to be paid in full when booking. International credit card fee may apply, only if more than regular standard card rate. Please call for this fee charge if any questions.
~OTHER ITEMS: We do not supply salt and pepper, sugar, coffee, bar soaps, shampoo/ conditioner, paper towels or napkins, due to some may be allergic to certain items/ liability reasons and personal preferences. We are modern cabins and include other modern amenities.
We have limited housekeeping and do not do any daily housekeeping in cabins.
Cabins have linens (sheets and quilt) pillows, towels, hand towel, wash cloths, dishtowel, dish cloths, Coffee pot, coffee filters, pot/ pans, plates, coffee cups, wine glasses, silverware, spatula, microwave, toaster.
~Disclaimer: We are in the woods there are critters, squirrels, chick monks, bugs, spiders, and Mother Nature, weather and traffic that we have no control over. If something breaks and cannot get it fixed immediately we do not give refunds or free night stay. We are located on HWY 16 which is along a roadway HWY 16. Certain cell/internet service in all the Black Hills may not work (limited) so, be sure to check with your provider. No net flick streaming because it will turn off the internet system. We have no control of this.
Hillside Country Cabins is located 4 miles from Keystone, 6 miles to MT. Rushmore, 12 miles to Hill City and Rapid City. 15 Miles to Needles Hwy, 22 miles to Custer, 45 miles to Sturgis.
~No liability can be accepted for any errors in the processing or transmission of data. This is contracted time and you are liable and agree to comply with the terms of these policies when booking. The data collected is used solely for your reservation at Hillside County Cabins and not shared.
We look forward to your stay! Beautiful day in the hills… Vacation time!
and Conditions for Reservation Contract: PLEASE READ CONTRACT TERMS BEFORE YOU MAKE A RESERVATIONS.
~ By making a reservation online or by phone you have agreed to comply with these Contracted terms and conditions in place.
~PAYMENT TERMS:
Full Payment for the reservations is expected at check-in if secured by credit card.
~MAX CAPACITY TERMS:
Each Cabin has its own Max capacity and we encourage you to not and exceed that max capacity.
If there is a special circumstance that requires you to exceed the Max capacity, there will be an additional guest fee of $50.00 for each additional person- Above the max capacity for the cabin. This is enforced due to the capacity allowed. Please provide this information at booking or call to confirm additional information.
~FORMS OF PAYMENT:
Payment by any of the following methods:
Credit card (Visa, Master card, Discover Extra fee may apply.
Cashier’s Checks & checks only allowed if confirmed by owner.
Please let us know if it is international reservations.
Please stop by office and check in with a credit card, when you arrive or the next morning, if arrangements are made. Addition fee will apply if a manual entry of card must be done or decline of a credit card. We do get charged more if a card swipe is not done.
~DEPOSITS, CANCELLATIONS AND POLICY:
You will be charged FIRST night stay for the deposit on all regular time bookings on cabins.
Pre-Rally /Rally dates: 7/31/17-8/13/2016. Holidays and Silver Mountain Lodge #18 is half down deposit required.
~ALL DEPOSITS are NON- REFUNDABLE and/or ALL payments are FORFIETED, NO EXCEPTIONS TO THE POLICY IN PLACE. And if you do not cancel within “14” day (fourteen) period you will be liable for all nights’ book on cabins: #1-17. The cabin you rented that nights that are Not resold based on your original cabin reservation request. We operate a cancellation policy and reserve the right to these charges given based that we rent cabin time. You have contracted these dates and liable for the policy in which you have agreed upon.
~ Accommodation for any cancellations received less than “14 day” before arrival date by 4pm MST in the event of a No show you will be charged.
~ ALL CANCELLATIONS/ changes must be in writing or e-mail (ONLY), No telephone cancellations taken to assure that all cancellation processes are done for both parties. You will receive a cancellation e-mail for all records.
~To avoid misunderstanding, please provide your Name and Cabin Number and Date of Check-In reservation. If renting the whole establishment there is a no-refund policy in place for any payment received.
~All reservation will be paid in full before entry with the card on file. Please notify us if paying with other form of payments, check, cashier check or cash before entry.
There will be No Refunds for any early departures. NO Exceptions.
Person who is renting the cabin is liable for any payments and damages.
~Minimum Stay: Some cabins have a minimum stay, please call or email for any questions or details. 2 night’s stay required in larger log homes/cabins 7/8/9/10/11. Call if requesting one-night stay. Holiday stay requires 3 nights’ minimum stay.
We do have 1 night stays, for only certain cabins, please see web page or call if you have any questions. If any openings we will try to accommodate it.
Holidays are: Memorial Day, 4th of July and Labor Day weekend(s). You must do 3-night minimum stay required; unless availability is open and pre-authorized. 3 day charge may apply.
~Executive Silver Mountain Lodge #18: 3 night’s stay required in the Silver Mountain Lodge
# 18. You will be charged for all nights, if less than 3-night stay. A Half down deposit/ NON- Refundable for this lodge is required due to the demand and size of property. #18 You will be charged the rest of the amount 30-day prior unless other arrangements are made and confirmed by owner. *If not cancelled within 30 days of arrival you will be liable for the whole amount for the lodge. Walk through and Inspection will be done by person whom rented the lodge. At check in/check out by renter and owner/staff member before keys are given and leaving. Any damages or excessive mess you will be charged.
Check in time is from 3-5 pm MST.
For septic reasons, no more than 12 people in lodge at once. This is not a large gathering place and will be charged $450.00 and up for any one that has exceeded this on our Lodge. The pavilion is provided for Large gatherings only.
*If the entire place is rented for a large event: all deposits and payments must be paid in full by January 2 and half due at the time of booked. This is a non- refundable booking. We do let large groups and family reunions rent with the stipulation that this is a great on taking for everyone and us. So, we want to be sure you know that it is a non- refundable contract for this certain situation. A written agreed statement in writing will be issued after half down is received and signed by the customer to ensure all is covered.
We strive hard to make this the best stay.
Check in times:
~ Check-in summertime: 3:00 p.m. to 5:00 pm MST & check-out time is 10:00AM. MST.
Fall Office Hours: 9 AM-5PM MST. Winter hours please call ahead.
* PLEASE, call if you wish to get in early or late so, we can accommodate your request. Key will be inside on the hook by door area.
~STURGIS RALLY/ pre-Sturgis Rally: DATES:7/31/17-8/13/2017
~All Sturgis Rally and Pre- Sturgis rally reservations will require a deposit of Fifty-percent of total stay from 7/31/17-8/13/2017 for this contracted time.
Full payment for the Rally will be due by April 15th- cutoff date or forfeit the deposit paid and lose your spot.
~All Sturgis Rally Cancellations result in forfeiture of all payments collected for Sturgis 2017.
~5 Night minimum stay for Sturgis Week 8/7-8/13/17. ANY availability dates are open we will let booking of those days. Please do call if you have any questions.
Holiday stay times: Require a deposit of Fifty-percent of total stay/non- refundable due to the demand for this time contracted.
Silver Mountain Lodge requires half down and other half due 30 days before arrival. Non-refundable.
In certain cases, a legal contract may be issued if requesting the larger part of the facility time.
~PET POLICY: Each pet: $35.00 fees/each animal. No dogs over 50 pounds, no exceptions. We have the right to refuse animals due to scheduling, allergies, damages and liability factors. This may be adjusted at arrival time. You are responsible for your animal and Any damages. No animals on furniture of beds. Bring carrier if you plan on leaving animal for any time. Only certain cabins allow animals, not all cabins. Any service animals must show id before entry. Please help keep this a pet friendly place.
~Off season/ winter/early spring times: Need 1-2-day notice for reservations in the off season for the homes so, the cabin can be ready/ hot water heater turned on. Some cabins are Not open/ shut down during winter months, call if any questions before booking.
Cleaning Fee on homes: #7/8/9/11 fee is $50.00, #10 is $75.00/#18 is $150.00 cleaning fee for the Lodge.
Any Chargeback will be charged a $100.00 charge rate and/or legal fee for any charge back on credit cards.
~Minimum stay fees: An Extra fee $25.00 for small cabins plus, sales tax for cleaning, if not a minimum stay, on cabins- the larger log/homes are $50.00 or standard rate.
International Customers: Bookings are to be paid in full when booking. International credit card fee may apply if more than regular standard card rate. Please call for this fee charge if any questions.
~Other: We do not supply salt and pepper, sugar, coffee, bar soaps, shampoo/ conditioner, paper towels or napkins, due to some may be allergic to certain items/ liability reasons and personal preferences. We are modern cabins and include other modern amenities.
We have limited housekeeping and do not do daily housekeeping in the cabins.
Items in cabins: Sheet set(s), Quilt, Towels & washcloths 1 per person per quantity in cabin. One Dish towel, dish cloth, hand towel. Dishes, coffee cups pot, pan, silverware, spatula, wine glasses, toaster, microwave, coffee pot & filters.
~Disclaimer: We are in the woods there are critters, squirrels, chick monks, bugs, spiders, and Mother Nature and weather that we have no control over. If something breaks and cannot get it fixed immediately we do not give refunds or free night stay. We are located on HWY 16 which is along a roadway. Certain cell/internet service in all the Black Hills may not work (limited) so, be sure to check with your provider. No Netflick streaming because it will turn off the internet system. We have no control of this.
Hillside Country Cabins is located 4 miles from Keystone, 6 miles to MT. Rushmore, 12 miles to Hill City and Rapid City.
Sales tax is 6% in South Dakota will be charged to all rentals.
~No liability can be accepted for any errors in the processing or transmission of data. This is contracted time and you are liable and agree to comply with the terms of these policies when booking. The data collected is used solely for your reservation at Hillside County Cabins and not shared.
We look forward to your stay! Beautiful day in the hills… Vacation time!
If any questions, please call.
Thank you!
Val L, Owner